Privacy Policy

1. General Information

1.1. This Privacy Policy regulates how we use and process your personal data, how we handle it and how you can exercise your rights regarding your personal data.

1.2. This Privacy Policy also provides you with all necessary information according to the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

2. What information do we collect from you and what is it used for?

We collect and store personal data on our website in order to offer you the best possible service. We collect the following data:

2.1 Interactions

Each time you interact with our Customer Portal, we collect and store the details of your interaction : Name, User name and e-mail address, last time accessed and license numbers.

We collect this data within the framework of legal regulations and process it for mutual, proper contract fulfillment.

2. 2 Communication

We reserve the right to store communications, including fax, mail, and e-mails sent to us. We may also store communications such as emails from customer service to you. This data will be deleted after a specified period of time.

3. Personal data based on your consent

3. 1 Customer Portal

Based on your consent we process your email address you gave us during your registration to use the Customer Portal to:

3. 2 Newsletter

Based on your consent we process the email address you gave us during your registration to our Newsletters to:

Send You newsletters and other marketing materials containing marketing information regarding TrianGraphics Gmbh or our products all via application MailChimp operated by the company The Rocket Science Group LLC, 75 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, providing that this company will obtain your email to send you our newsletters or other marketing materials through the application.

We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing to

3. 3 Contact form

If you send enquiries to us via the contact form, your data entered into the contact form, including the stated contact data, are stored for the purpose of dealing with your enquiry and in case of additional enquiries. Those data will not be passed on without your permission.

4. Use of cookies

Cookies are small text files that are stored on your computer. In order for us to provide you with the best possible service on our website, your browser must accept cookies, as these are essential for website administration and security.

We do not use cookies to collect individually identifiable information or to collect non-personally identifiable information using a cookie combined with a personal identifier.

We use cookies to:

  • Understand and save user’s preference for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

Types of cookies:

  • Session cookies: These are cookies that are only stored on your computer for the duration of an internet session.
  • Persistent cookies: These serve the recognition of visitors on our website and are stored for future sessions.

You have the option of setting your browser so that these cookies are not stored in the first place or so that the cookies are deleted at the end of your Internet session. Our website will continue working without them, but you wont be able to log in in the Portal.

5. Server-log-files

The provider of these websites automatically collects and stores information in so-called server log files which your browser automatically transmits to us, such as

  • browser type/version
  • used operating system
  • referrer URL
  • host name of the accessing computer
  • time of query

Those data cannot be associated with individual persons. A merging with other data sources does not take place. We reserve the right to retrospectively check the data if reasonable evidences concerning illegal use become known.

6. Website analysis

6. 1 Google Analytics

For the analysis of the use of our website we use the web analysis service “Google Analytics” of Google Inc. (“Google”). This service uses cookies for this purpose. The information generated by the cookies about your use of this website is transferred to a Google server in the USA and stored there.

Anonymization: We would like to point out that on the TrianGraphics website as well as Trian3DBuilder website Google Analytics has been extended by the code “gat._anonymizeIp();” to ensure anonymous collection of IP addresses (so-called IP masking).

On our behalf, Google uses this information to evaluate your use of the website, to compile reports on website activity, and to provide the website operator with other services relating to website and internet use.

The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website, specially the customer portal.

Further information can be found on the Google website or under the general information on Google Analytics and data protection:

Opt out: You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link:

7. Privacy Policy for the use of external Plugins

7. 1 Privacy Policy for the use of YouTube

Our website uses plugins of the Google-operated website YouTube. Provider of the website is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our website having a YouTube-plugin embedded, a connection to YouTube servers will be established. The YouTube server will then be submitted the information that you have visited our websites.

If you are logged on to your YouTube account, you enable YouTube to associate your browsing behaviour with your personal profile. You may prevent this by logging out of YouTube.

You find further information concerning the treatment of user data in the Privacy Policy of YouTube under:

7.2 Privacy Policy for the use of Facebook-Plug-ins (Like-Button)

On our websites plug-ins of the social network Facebook, Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA are integrated. You recognise these plugins by the Facebook logo or the Like-Button on our site.

For an overview of Facebook plugins, please see here:

If you visit our websites, a direct connection between your browser and the Facebook server is established by this plug-in. By that Facebook receives information that you have visited our websites with your IP-address. If you click the Facebook “Like” button while you are logged on to your Facebook account you may link the contents of our websites to your Facebook account. Thereby Facebook can associate your visit of our websites to your Facebook account.

We would like to point out that we as providers of these websites do not obtain knowledge about the contents of the transmitted data as well as the use of such by Facebook. For further information, please check the Privacy Policy of Facebook under

If you do not wish that Facebook associates your visit of our websites to your Facebook account, please log out of your Facebook account.

7. 3 Privacy Policy for the use of Google+

Our Website integrates services of Google+. Provider of these services are Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

Collection and forwarding of Information: By using the Google+ button you may publish information worldwide.

Via the Google+ button you and other users receive personal-related contents from Google and our partners. Google stores the information that you have voted +1 for contents as well as information about the website that you were visiting as you clicked the +1 button. Your +1 votes may be published or displayed as notices together with your profile name and your picture at Google services, such as search results, your Google profile or at other places on websites.

Google records information about your +1 activities in order to improve the Google sevices for you and others. To be able to use the Google+ button you need a globally visible, public Google profile which must contain at least the user name chosen for this profile. This name will be used for all Google services. In some cases this name may be replaced by another name which you used when sharing contents via your Google account. The ID of your Google account can be displayed to users who know your e-mail address or possess any other information identifying you.

Use of collected information: Besides the above mentioned designated purposes, the details provided by you are treated according to current Google data protection regulations. Google may publish summarised statistics about +1 activities of users or pass those statistics on to users and contractual partners like publishers, advertisers or linked websites, respectively.

7. 4 Privacy Policy for the use of LinkedIn

Our website uses functions of the network LinkedIn. The provider of Linked in is the LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA.

On every access to one of our websites which contain LinkedIn functions, a connection to the servers of LinkedIn will be established. LinkedIn will be informed that you have visited our websites with your IP address.

If you click the “recommend”-button of LinkedIn when being logged in to your LinkedIn account, LinkedIn can associate your visit of our websites with your user account. We would like to point out that we, as providers of these websites, do not obtain knowledge about the contents of transmitted data as well as their use by LinkedIn.

For further information, please review the Privacy Policy of LinkedIn :

8. Where is the data processed?

In general, your data will be processed in the Federal Republic of Germany. Our servers are located in Germany. However, the use of different service providers can also lead to processing in and outside Europe. If this is the case, sufficient contractual agreements and guarantees have been made to ensure data processing within the legal framework.

9. Will data be passed on to third parties?

In specific cases we are legally obliged to transmit data to a requesting government authority.

We will not pass on any further data to third parties unless you have given your express consent. In order to be able to offer you our service in the best possible way, we use service providers who work on our behalf, among other things. If this is the case, appropriate agreements for order processing have been concluded with the service providers.

As described above we make use of some third parties services that collect Personal Information to help us giving you the best service. For more information see each of the chapters mentioned, here you can see a sumamry of those third parties services:

  • Chapter 2: Personal Data based on your consent. We use Mailchimp to send you Newsletter, as described in chapter 2.
  • Chapter 3: Website analysis. We use Google Analytics , see chapter 3 for more details.
  • Chapter 4: Privacy Policiy for the use of extern Plugins: Youtube, Facebook, LinkedIn, Google+. See chaper 4 for more details.

10. When will my data be deleted?

We store your data only as long as it is necessary to fulfill the above-mentioned purposes or until you object to the data processing. Thereafter, the data is deleted or blocked if the deletion is not contrary to legal regulations or justified interests.

11. What are my rights?

We would like to inform you that you have a right to free information about your stored data as well as a right to correction, deletion or blocking of data and objection and data transferability at any time. Please also contact us for further information or for the assertion of revocation rights:

12. Changes to the data protection declaration

By using this service, you agree to this privacy policy. We reserve the right to change, update, or amend this data protection declaration at any time. Any revised Privacy Policy applies only to personal information collected or amended after the effective date of the revised Privacy Policy.

13. Contact

This compliance with the voluntary commitment to data protection is (continuously) monitored by us. In this respect, we also take our obligation to observe data protection seriously. If you have any further questions, please do not hesitate to contact us. Please send an e-mail to