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The Customer Portal

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The Customer Portal
March 14, 2018

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This new section in our website allows you to manage your licenses, dongle updates, installation files and download libraries in just a few clicks.


Creating an User Account
Open your account just by clicking on the button "Customer Portal".

 

After completing the Registration Form an email will be sent to you with a link to verify your registration. Follow that link and your user account will be activated and fully functional.

 

 

Editing your Licenses
In order to edit your licenses, access your personal menu by clicking on “Profile and Licenses”, the icon located on the top of the site, near the language selection.

 

The resquested license number is the same as your Key ID. To find out your Key ID, plug in your Dongle into an USB slot, and tip "localhost:1947" in your browser -without quotes-  You will access the Sentinel Control Center. On the left bar click on the "Sentinel Keys" button, there you will find your Key ID, like in the picture. Enter that license number in the "Profile and Licenses" menu, save the page by clicking on the button located in the botton left side of the page, and wait for validation (the grey check mark will turn into green). In the case you have an LMX License, the license numer is the same as you MAC address.

 

Introduce the license number on the required fields (see pic.) If you want to add more licenses use the "add another item" button. Once you have finished adding your licenses, click on the "save" button on the botton of the page.

 

Once your licenses are activated -it may need a day, or two if you are activating it on the weekends- a green check will appear (it not activated it will remain grey)

 

Now your product is active and you can download it!

 

 

Visualizing and downloading Licenses
After editing your licenses, go to “Installation files”, "Licenses" and/or “Individual downloads” and proceed to download your products.

The Customer Portal has been created with our Customers in mind.  If you encounter any issue, or have any suggestion, please don't hesitate to contact us.

News

The latest release of Trian3DBuilder comes with new features, export formats, performance and code base improvements:

 

In addition to the new FBX exporter optimized for Unity®, we have achieved a seamless integration with Titan Vanguard and VBS. OpenStreetMap format is now directly loaded from online servers, and one-way roads are automatically fixed with an offset. An improved height brush and best matching algorithms to place buildings on footprints complete the feature set of version 6.5. Furthermore, Trian3DBuilder has been updated to OpenSceneGraph 3.4.1.
 
Our Team has been working hard to offer the best integration between Trian3DBuilder and
[...]

This new section in our website allows you to manage your licenses, dongle updates, installation files and download libraries in just a few clicks.

As an additional goodie, our Service & Support Customers will find the Trian3D Model Library XT completely free of charge in the installer section of the portal. The Trian3D Model Library XT contains almost 500 models with different LODs optimized for real-time rendering, a powerful resource for your 3D terrains.

Our team is quickly expanding, and we are in a need of new coworkers. We have just opened a position for a Customer Support & Project Work.  We offer a nice working environment, great co-workers, interesting tasks, a fair salary and flexible working times. For more details take a look to our Career section

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Kontakt

TrianGraphics GmbH

Schönhauser Allee 45
10435 Berlin
Germany

eMail
info@triangraphics.de

Phone: +49 (0)30 48495565
Fax: +49 (0)30 48495581