This new section in our website allows you to manage your licenses, dongle updates, installation files and download libraries in just a few clicks.
Creating an User Account
Open your account just by clicking on the button "Customer Portal".
After completing the Registration Form an email will be sent to you with a link to verify your registration. Follow that link and your user account will be activated and fully functional.
Editing your Licenses
In order to edit your licenses, access your personal menu by clicking on “Profile and Licenses”, the icon located on the top of the site, near the language selection.
The resquested license number is the same as your Key ID. To find out your Key ID, plug in your Dongle into an USB slot, and tip "localhost:1947" in your browser -without quotes- You will access the Sentinel Control Center. On the left bar click on the "Sentinel Keys" button, there you will find your Key ID, like in the picture. Enter that license number in the "Profile and Licenses" menu, save the page by clicking on the button located in the botton left side of the page, and wait for validation (the grey check mark will turn into green). In the case you have an LMX License, the license numer is the same as you MAC address.
Introduce the license number on the required fields (see pic.) If you want to add more licenses use the "add another item" button. Once you have finished adding your licenses, click on the "save" button on the botton of the page.
Once your licenses are activated -it may need a day, or two if you are activating it on the weekends- a green check will appear (it not activated it will remain grey)
Now your product is active and you can download it!
Visualizing and downloading Licenses
After editing your licenses, go to “Installation files”, "Licenses" and/or “Individual downloads” and proceed to download your products.
The Customer Portal has been created with our Customers in mind. If you encounter any issue, or have any suggestion, please don't hesitate to contact us.